The website houseofpaynetraining.com and its related services, products, websites, tools and applications (each referred to as the Website) is owned and operated by House of Payne Training Pty Ltd ACN 649 386 087 (HoP).
1.Definitions & Interpretation
Account: an account on the Website.
Applicable Laws: any Applicable Laws (including orders, by-laws and regulations) in the jurisdiction in which you, and any User you are interacting with are located or which in any way govern or affect the use of the Services.
Australian Consumer Law: the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
GST: the meaning given in A New Tax System (Products and Services Tax) Act 1999 (Cth).
Loss: any loss, liability, cost, charge, expense, tax, duty or damage of any nature whatsoever, including special, incidental, or consequential damages, losses or expenses (howsoever arising or caused, including, without limitation, negligence).
our, us and we: HoP.
Products: includes any products offered for sale on the Website from time to time.
Services: any services we provide to you, including the Website and the sale of Products.
State: New South Wales, Australia.
User: means any person who uses the Website.
you and your: means a User.
- References to a party to any agreement or document include that party’s permitted assignees and successors, including executors and administrators and legal representatives.
- Words denoting the singular include the plural and words denoting the plural include the singular. Words denoting any gender include all genders.
- The word ‘person’ includes any individual, corporation or other body corporate, partnership, joint venture, trust, association and any government agency.
A reference to a law includes legislation, regulations and other instruments made under legislation and any consolidations, amendments, re-enactments or replacements of them and is a reference to that law as amended, consolidated, re-enacted, replaced or applied to new or different facts.
- Any promise, agreement, representation or warranty given or entered into on the part of two or more persons binds them jointly and each of them severally and is for the benefit of them jointly and each of them severally.
- A reference to time or day is a reference to time in the capital city of the State.
- A reference to an amount of dollars, Australian dollars, $ or A$ is a reference to the lawful currency of the Commonwealth of Australia, unless the amount is specifically denominated in another currency.
- A reference to writing or written includes email.
2.using the website
2.1We provide our Website to facilitate the supply of our Products and services, to help us connect with you and to provide general information and relevant content that you may be interested in. You must not use the Website for any purpose other than its intended purpose, and you must not harm our Website in any way. When using the Website you must not act fraudulently, or provide us with false, inaccurate, infringing or misleading information. Parts of our Website may allow you to comment or submit your content, and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or that violates any Australian law or the rights of any person
You may not use this Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.
In order to use most of the functionality of the Website, you may need to register with us and set up an Account with your email address and a password. You are solely responsible for maintaining the confidentiality of your password and you are liable for all activities that happen under your Account, even if you do not authorise such activities.
When you notify us of your Account being accessed without your authority or your Account not being secure, we may restrict your use of the Website in our absolute discretion.
4.Placing an order for PRODUCTS
4.2Any order placed through the Website for Products is an offer by you to purchase the Products for the purchase price specified on the Website at the time you placed the order. You acknowledge that by placing your order, you are agreeing to pay for and accept delivery of the Products ordered, subject to any limitations shown on the Website.
4.5The purchase price for the Products will be displayed on the Website at the time you place an order. Prices and all other details for our Products are subject to change without notice.
4.6You must make payment via a method accepted by us as stated on the Website. We will charge you and you agree to pay the purchase price and any other fees shown to you on the Website for the Products at the time you place your order, except where otherwise agreed. Any payments for an order of Products must be received in cleared funds before the Products will be dispatched. If your payment cannot be processed, or fails to clear, your order will be rejected, and you will be notified by the Website.
4.7You authorise us, directly or through third parties, to make any inquiries we consider necessary to help verify or check your identity or prevent fraud.
4.8Our payment provider may charge you a fee depending on the payment method used by you (for example, payments made by credit card may attract a small surcharge). You agree to pay such fees at the same time as you make payment to us, even if such fees are not explicitly disclosed on the Website.
4.9Prices shown on the Website are in Australian Dollars (AUD) and include GST, unless otherwise stated.
4.10All payments must be made in clear funds without set-off or counter claim.
4.11You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms.
4.12We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
4.13Each order placed by you will be a separate and binding agreement between you and us in respect of the supply of the Products.
5.Shipping and delivery of PRODUCTS
5.1Costs of Delivery
Available delivery options, terms and charges for each Product will be shown on the relevant checkout page at the time you place your order. The option selected by you and the applicable costs of delivery and estimated delivery times will be shown in your checkout summary at the time you place your order. Payment of delivery costs is due at the time you place an order.
You are required to pay any customs, import, duties and/or taxes which attach to the supply and delivery of your order, including but not limited to custom duties for any international deliveries, at the same time as you pay for the Products or otherwise at the time specified by us or any authority.
5.2Delivery of Products
Once we have accepted your order and received valid payment in full for the Products and delivery costs (where applicable) we will endeavour to process your order within the timeframes as specified on the Website however we are unable to guarantee delivery within these timeframes.
Please note that all shipping times listed on the Website are an estimated time of delivery only and to the extent permitted by law, we are not responsible for any delays experienced or Loss suffered as a result of delays.
Shipping will be provided by our nominated third party delivery service provider.
You must ensure there is clear and safe access for delivery. If the delivery service provider arrives at the agreed time but is unable to deliver the Product or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery.
If you provide us with authority to leave the Products, then your order will be left unattended at the delivery address you nominate at checkout. In doing so we will not be held liable for any loss or damage that is suffered to your Products as a result.
If you do not provide us with authority to leave then if you are not available to take delivery of the Products, or if another issue arises we may at our discretion either take your Products to a delivery service provider’s local depot or redeliver the Products to your delivery address at a later date (in which case you must pay the costs of return, storage and redelivery prior to the Products being re-delivered).
5.3Click and collect
It may be an option to collect the Products from the designated locations specified on the Website and as nominated by you at the checkout page. If Products are being collected, please collect them within 7 days after we inform you that the Products are ready for collection. You will be responsible for transportation when picking up the Products.
If you fail to collect them within this time, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the Product, and you may be required to pay a re-stocking fee. We may need to verify your identity upon collection.
Pick-up is only available during business operation hours and not available on public holidays in New South Wales.
We deliver to most residential and business addresses within Australia, however unfortunately there are certain areas that we are unable to deliver to. Please review the Website at the time you place your order for available shipping locations.
If there is any delay with the delivery of your order, then we will contact you as soon as possible.
5.5Risk and Title
All fully paid orders will be shipped by the postage carrier nominated by us. Until an order is paid for in full, title in the relevant Product remains with us.
All risk in the Products ordered will pass to you at the time the Products are collected either by our nominated delivery service provider (where delivery is selected) or by you (where you click and collect). You are solely responsible for ensuring that the Products are adequately insured from collection and during the transit of the Products to the delivery address. Where we provide you with the option for insurance on the Website, such insurance is provided by a third party. In all cases we will not be responsible for any damage or Loss that incurs from collection and during the transit of the Products to the delivery address.
6.Promotions and discounts
6.1From time to time we may provide you with a promotional or coupon code for use when placing an order. It is your responsibility to ensure that the code is valid, and that you enter the code for use at the correct time. The code cannot be applied after you have submitted your order. Separate terms may apply to the use of the code and will be advised by us.
7.1Our cancellation rights
We reserve the right to accept or reject your order (or any part thereof) at any time and for any reason in our absolute discretion, including after you have placed the order and received a confirmation email and/or invoice or we have previously accepted such order. We may cancel your order for example, in the following circumstances (without limitation):
if the Products are not available;
you place an order to be delivered outside our delivery zones; or
where there is an error in the description or price of any Products on the Website relevant to your order.
If we do cancel your order, we may do so without any liability to you for that cancellation except as set out in this clause. Where we cancel your order, we will endeavour to notify you and provide you a refund of all payments made for such order.
7.2Your cancellation rights
You may not cancel any order unless otherwise agreed by us in writing.
8.Returns and refund policy
8.2Change of mind returns
Unless otherwise agreed by us in our discretion, unfortunately we are unable to offer change of mind returns and exchanges/refunds. If we do agree to a change of mind return for a refund or exchange, then this will be subject to your compliance with any conditions that we specify.This no change of mind policy for returns does not limit or apply to any returns made for faulty products in accordance with the other terms of this clause.
8.3Faulty Products Returns
Without limiting our rights, we will provide our own remedies (set out below) which are equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law where:
the Products are either:
faulty or not of acceptable quality; or
not fit for their intended purpose; or
do not match the sample or our description; and
you can present to us your receipt or other adequate proof of purchase;
you have complied with the notification and inspection requirements set out under clause 8.4;
the Products are returned to us in accordance with clause 8.5; and
the Products are assessed by us as being faulty in accordance with clause 8.6.
This warranty against defects is in addition to any rights you may have under the Australian Consumer Law.
8.4Notification and inspection
You must inspect all Products immediately on receipt of the Products and before use.
You may reject any Products as faulty provided that you give us notice of such fault including information of your Products and the fault:
in the case of a fault that is apparent on normal visual inspection, within 24 hours of receipt or before use/consumption (whichever is first); or
in the case of a latent defect (being a defect that is not apparent on an initial visual inspection), within a reasonable time of the latent defect having become apparent and within six months of the delivery date.
You must do all that is reasonable to prevent the Products from becoming faulty or mitigate any further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to the Products. Products (whether faulty or not) must be stored and handled in the same manner as if they had no fault.
We may require that you provide us with proof of the fault including by way of photographic or video evidence before you send it to us. In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the fault (such as the manufacturer or third party service providers).
8.5How to return Products
Once we have received the information about the fault and consider it likely that there may be a fault in the Products, we will provide you with instructions on how to send the Products back to us. Please note that we reserve the right to assess the Products before providing a replacement or refund in accordance with clause 8.6.
In sending the Products back to us:
ensure the Products are packaged and stored in a way that will not cause any further harm or damage to the Products. We are not responsible for any damage caused during return transit due to inadequate protection or storage methods;
ensure that the Products are packaged and delivered with registered post (or a similar service). We will not be responsible for any Products lost in the post;
certain costs may be incurred by you in returning the Products to us, including postage or freight costs. We are not liable for those return costs (although if we accept that a Product is faulty, we may reimburse you the costs of return upon receipt of evidence of the costs incurred); and
you must return the Products in the way as instructed by us or we will be unable to process your return and your Products may be forfeited.
8.6Products being assessed
We reserve the right to assess the condition and age of the Products before providing a replacement or refund. We will not be liable for or required to accept any return for any fault or damage where such fault or damage is caused or partly caused by or arises as a result of:
your acts or omissions, including where you fail to take reasonable steps to prevent them from becoming defective or you fail to follow our instructions or standard practice for products the same as or similar to the Products;
continued use after discovering fault; or
wilful damage, negligence or abnormal use or storage or working conditions.
For some Products that we cannot assess ourselves, we may arrange for the Products to be sent to the manufacturer for assessment. In these circumstances, depending on the Products, please be aware that it may take several weeks to complete this process.
If there is a minor fault and the Products can be repaired, we will repair it for you or refund the purchase price, at our discretion.
If there is a major fault, you may choose to receive a refund, replacement or repair.
In the event that we do not find a fault in the Products, the replacement or refund will be refused, and the Products will be returned to you at your cost.
In the event that you fail to comply with any of your obligations set out under this clause 7, including in respect of the return of Products, we reserve the right to refuse to provide you with a replacement or refund of the Products in our discretion (acting reasonably).
This warranty noted under this clause is provided to the original purchaser only and is non-transferrable.
Any refunds provided under this clause will be issued to the same payment method which was used for the purchase and will be processed within 3 weeks of confirmation that the conditions of refund have been met.
9.Accuracy of information
9.1You agree to provide current, complete and accurate billing and contact information for all purchases made on the Website.
10.Access and Termination
We reserve the right, at any time and without prior notice, to remove or disable access to this Website or any part of it for any reason.
Your use of the Website, and your information, must not:
be false, inaccurate, misleading, fraudulent, deceptive or unlawful;
be in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of this Website;
infringe any third party’s rights or violate any Applicable Laws;
contain any viruses or similar which could affect the integrity, operation or security of this Website;
create liability for us or cause us to lose (in whole or in part) the services or custom of our internet service provider, other users or other suppliers;
damage the credibility or integrity of the Website or HoP, or dilute, tarnish, or otherwise harm our brand in any way;
breach or violate any of our policies;
attempt to circumvent payment of any fees in anyway; or
circumvent, disable or otherwise attempt to interfere with any security related features.
12.Reviews and feedback
12.1If you provide us with any feedback, ideas, modifications, suggestions, improvements or other content you agree that we may, at any time, without restrictions exploit, copy, republish, edit, or otherwise use such content on any medium worldwide (including on the internet). We will not be required to pay you any compensation for such content (regardless of our use). We have no obligation to review any content or otherwise remove any content that may be unlawful, offensive, threatening, defamatory or obscene.
12.2Any reviews submitted to us will be our property on and from its creation and we will be able to deal with it unrestricted. Without limiting this right, we may remove any review, and use any review on our Website or on any medium online worldwide (including social platforms) at our discretion (regardless of the content). To the extent necessary you must assign all rights, title and interest in such reviews as required by this clause.
13.1Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
13.2You acknowledge and agree that by utilising any third-party services through our Website you are bound by the terms and conditions of that third party. The payment transaction will be processed by your bank at that third party’s request immediately after confirmation of the payment order If payment is processed through a third party then you may be required to register with the relevant third party and create an account.
13.3You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
13.4In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
14.1The information you provide us and your use of the Website must not:
create liability for us;
infringe any third party’s privacy rights;
infringe any third party’s copyright, patent, trademark, trade secret, intellectual property or other proprietary rights or rights of publicity or privacy;
violate any applicable laws (including those governing privacy, consumer protection, unfair competition, criminal law, racism or antidiscrimination or trade practices law); or
be defamatory, trade libellous, unlawfully discriminatory, threatening or harassing.
15.Security & Access
15.1You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
15.2In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
Without limiting the other terms of this clause, you acknowledge and agree that:
content on our Website is provided solely for your reference purposes. We include information for your convenience as a general summary of matters current at the time of posting that may interest you. The contents do not constitute medical and/or financial and/or legal professional advice and are not intended to be a substitute for medical and/or professional advice and should not be relied upon as such. We make no warranties that the information published by us is correct. You should seek professional advice in relation to any matters that you have;
you must use the Products with common sense, do not consume or put the Products in places they are not intended. Always use caution when using the Products. You should read all instructions and manuals provided with the Products prior to use. Use of the Products is at your own risk;
the Products are intended to be used, stored and maintained in accordance with our instructions or user manual provided for each Product. We are not responsible for any problems that occur due to misuse of our Products;
all images and videos of Products displayed on the Website are for illustrative purposes only and the actual Products may differ from those images (including colours, sizing and texture);
any accessory featured with the Products may be sold separately (unless otherwise stated);
we do not guarantee any results from your use of the Products; and
we are not responsible for any information made available on this Website, and we do not represent or warrant the accuracy of any information. HoP does not promise that the Website or any content will be error-free or uninterrupted, or that your use of the Website or any Products will provide any specific results. You assume total responsibility for your use of the Website and Products.
17.Limitation of liability
17.1Without limiting clause 17.1, you acknowledge and agree that we will not be liable for any death, personal injury or damage to property arising out of or in connection with your use of the Products.
17.4If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our total liability to you for that failure is limited to, at our option the replacement of the goods or the supply of equivalent goods, or the repair of the goods, or the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired.
17.5The limitation and exclusion of liability in this clause applies whether the liability claim is based on breach of contract, under a warranty or an indemnity, tort (including negligence), under statute, in equity or otherwise.
use your best endeavours to recover that sum before making the claim;
keep us at all times fully and promptly informed of the conduct of such recovery; and
reduce the amount of the claim to the extent that sums are recovered.
you have first made a claim under any insurance policy held by you that may cover that claim; and
that claim has been denied in whole or partly by the relevant insurer.
any claim made against us by a third party arising out of your use of the Products;
any claim made against us by a third party for death, personal injury or damage to property arising out of or in connection with the Products, to the extent that such damage is attributable to your acts or omission (or failure to follow our instructions); or
your violation of any law or the rights of a third party, or otherwise arising directly or indirectly from your use of our Services (including the sale of the Products).
18.1You must make payments under this clause:
immediately on demand, in full without set-off or counterclaim, and without any deduction in respect of taxes unless prohibited by law; and
in the currency in which the payment is due, and otherwise in Australian dollars, in immediately available funds.
18.2It is not necessary for us to incur expense or make payment before enforcing a right of indemnity under this clause.
18.3The indemnities in this clause:
are absolute and unconditional and unaffected by anything which otherwise might have the effect of prejudicing, releasing, discharging or affecting your liability.
19.Intellectual Property rights
You acknowledge that we own all right, title and interest in and to the Website and the Products including without limitation all intellectual property rights, and such rights are protected by Australian and international intellectual property laws.
You agree that:
you will not copy, reproduce, alter, modify, create derivative works, or publicly display (other than on the Website) any of our intellectual property except with our prior written permission or the appropriate third party authorised to grant such permission and when doing so you must adequately acknowledge us and, in the case of websites, include a link from your website to our Website;
if you add any information to the Website of any nature whatsoever that information is personally attributable to you and you warrant that you have the right to distribute that information;
you acknowledge that when you provide us with information, we may receive additional related data, such as the time, date and place you provided the Information; and
we are not liable or responsible for any Loss that you may experience in submitting information to us or for our use of your information in accordance with the licence granted.
We may in our sole and absolute discretion refuse or remove any information from the Website.
20.2By using this Website, you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others.
20.3You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any Products requested by you.